FAQ
Find clear answers about vehicle sourcing, pre-listing inspection and service, purchase documents, warranty coverage, payment validation, delivery and the separate 10-day inspection period.
How do I buy a vehicle from your website?
Browse the inventory, open the vehicle you want and submit your details. CARS.COM PTY LTD will confirm availability, prepare the purchase documents, validate the payment instructions, arrange delivery and support the post-delivery inspection period.
Where do your vehicles come from?
Our vehicles are sourced through established sourcing and consignment channels, including banks, finance and leasing companies, fleet operators and institutional vendors. This sourcing model enables CARS.COM PTY LTD to offer competitively priced vehicles to buyers across Australia.
Are vehicles inspected and serviced before listing?
Yes. Every vehicle undergoes a pre-listing mechanical inspection and service at our service facility before being approved for publication on our website.
Will I receive an inspection and service report?
Yes. The completed checks and service work are recorded in a vehicle-specific CARS.COM PTY LTD – Vehicle Inspection and Service Report, provided for review before payment.
What documents will I receive before payment?
Before payment, every buyer receives the Sale Contract, REGO documentation, PPSR report and the vehicle-specific CARS.COM PTY LTD – Vehicle Inspection and Service Report for review.
Is a warranty included?
Eligible vehicles include complimentary warranty coverage for up to 6 months or 10,000 km from the date of delivery, whichever occurs first. Coverage, exclusions and claim conditions are subject to the applicable Warranty Terms.
Is the warranty the same as the 10-day inspection period?
No. The 10-day inspection period allows the buyer to confirm after delivery that the vehicle matches its agreed description. The 6-month / 10,000 km warranty is separate and applies according to the applicable Warranty Terms.
When should I make the payment?
Payment should only be made after you have reviewed the purchase documents and contacted CARS.COM PTY LTD for direct payment validation and final confirmation.
Why do I need to validate payment by phone?
Phone validation adds an extra layer of clarity and buyer protection by confirming that the transaction, payment instructions and agreed terms are correct before transfer.
Do you deliver across Australia?
Yes. Delivery to eligible addresses across mainland Australia and Tasmania is included in the advertised price. Delivery to selected Australian external territories may be arranged on request, subject to service availability and final confirmation.
Can I inspect or pick up the vehicle before purchase?
No. Vehicles are securely stored at designated locations across Australia and are available exclusively through our delivery network. Pre-sale in-person viewing, yard inspections and local pickup are not available.
Is there an inspection period after delivery?
Yes. Every buyer receives a separate 10-day inspection period after delivery to confirm that the vehicle matches its agreed description, specifications and documented condition.
What happens if the vehicle is not as described?
If the vehicle materially differs from the agreed description during the 10-day inspection period, return collection can be reviewed in accordance with our Return Policy.
Can I contact someone directly if I have questions?
Yes. Contact CARS.COM PTY LTD before proceeding if you need clarification about a vehicle, its documents, warranty, payment validation or delivery.
Still have questions?
Contact CARS.COM PTY LTD before making any payment or final decision.